warranty

Every watch sold by Chronostore is backed by a warranty against manufacturing defects. The specific term is listed on each timepiece's product page.

What's covered

The warranty protects against manufacturing defects in the following components:

• Movement — defects in material or workmanship.
• Hands — factory-installed, original to the watch.
• Dial — factory-installed, original to the watch.

What's not covered

The following components and conditions fall outside warranty coverage:

Component or cause	Reason
Battery	Consumable — standard replacement item.
Case, crystal, strap, bracelet	Wearable components subject to handling and use.
Metal plating	Surface finish subject to wear over time.
Accident, misuse, or neglect	Damage not resulting from a defect.
Improper care or normal wear and tear	Expected consequence of regular use.

When the warranty is void

Coverage ends if any of the following occur after purchase:

1. Accidental damage. Impact, water ingress outside the watch's rated resistance, or other mishandling.
2. The case is opened or the watch taken apart by any party other than our authorized service team.
3. Unauthorized service performed by a third party.
4. Any other cause not attributable to a defect in material or workmanship.

Out-of-warranty service

Work that falls outside warranty coverage can still be completed for a charge. We'll provide a quote and obtain your approval before performing any paid service.

No repair work begins until you have reviewed and agreed to the estimate in writing.

Making a claim

1. Contact us. Call or email with your order number and a description of the issue.
2. Receive authorization. We issue return instructions and a service reference number.
3. Send the watch. Pack the timepiece securely in its original packaging and ship fully insured.
4. Assessment. Our watchmakers evaluate the piece, determine warranty applicability, and contact you with next steps.

Questions?

Call (347) 868-7239 or email contact@chronostore.com.